Working in the home improvement industry means interacting with a lot of home owners. Most of the time, clients are pretty understanding of what it is you do and how to handle themselves in a home-building situation, but occasionally you come across that customer who just doesn’t seem to “get it.” But what can you do when a client is behaving in an unacceptable, or even downright ridiculous, way?
Our home experts have been in the business a long time, and they have seen it all. We asked them for their favorite crazy customer stories, and a little advice on how to handle the situation without compromising your own dignity–if that’s even possible. Here are some of the best stories they had to offer.
Below, we’ve compiled a few of the helpful answers our experts provided. Check back later in the week for a follow-up article!
What’s the most ridiculous thing a client has done?
Are there any questions you wish homeowners would just Google before hiring you?
What misconceptions do your customers often have about what you do?<
What are your strategies for bringing a client back to reality?
Has a client’s unrealistic expectations ever prevented you from finishing a project?
"Many homeowners dont respect the hardwork of us contractors and think we price gouge. We work hard, we have much experience and we charge the prices we do for a reason. Many of us are well seasoned, experienced individuals. We want to get paid what we are worth." read more
“Another funny mistake that I’ve seen one of our investors make before is not comparing estimates accurately. We gave a bid for materials and labor for a project and competed against another contractor that only bid labor. Our bid was a few hundred dollars higher. The investor only looked at the dollar amount and hired the other contractor. When it was all said and done, the investor paid a lot more to get the job completed.” read more