There’s a popular phrase that goes, “the customer is always right,” and many people in the service industry try to live by that idiom. But the fact is, the customer is not always right. Often, homeowners will get ideas about what they want on their homes that aren’t practical, or could even be downright dangerous. This is even worse when a poor design choice becomes a popular trend, whether it’s a particularly poor choice of roofing materials or a circulation system that doesn’t ventilate. It might get awkward with the customer, but there are some things a good professional will refuse to do–and we want to know what they are.

Why We’re Asking

Popular trends tend to reflect people’s taste rather than the practicalities of a design, which can sometimes lead to homeowners wanting projects done that simply aren’t a good idea. Our experts have a ton of experience, and they know what projects aren’t worth investing in, and which ones are downright dangerous. That’s why we want to know about the projects the professionals refuse to do, so that we can let homeowners know before they make the wrong choice when planning their home.

So tell us, experts:

What projects do you refuse to do?

Are there any popular trends that you think are a very bad idea when it comes to home improvement?

How do you handle the situation when what a customer wants is truly bad for them?

Have you ever walked away from a project because you thought it was an unsafe design?

Experts know best, but popular trends don’t always consult with the experts. We hope to help homeowners benefit from your expertise–and avoid those mistakes before they happen.

Experts, post your answers in the comment field below!