Industry Insider

customer service

Decline In Customer Service: A Sign of the Times?

It is no secret that our economy has seen better days. I can’t even begin to comprehend the amount of people who have lost jobs, homes, cars, and their families over the past few years due to the mere fact of…..MONEY. It makes our world go round. So much so that we are forced to have it. We don’t want it, we need it. We take pride in earning it and spending it. This love for money, however, creates a double edged sword… Those earning it probably feel that the job they are working doesn’t provide enough of it. This …

media home improvement

Media’s Depiction of Home Improvement: Good or Bad?

With HGTV, DIY Network, and magazines like Dwell, home improvement is taking the media by storm. However, do the media help homeowners or set unrealistic expectations? Are the “reality home shows” an accurate depiction of real life experiences? We asked our panel of experts whether the media portrayal of home improvement was helpful or not. This is what they thought… The Big Question Is the depiction of home improvement on TV shows and other media helpful to homeowners? • With the prevalence of celebrity designers/contractors/etc. and their popular television shows and writing, do you think homeowners are getting an accurate …

working with professional

The DOs and DON’Ts of Working with a Professional

We asked our experts what homeowners can do to ensure a smooth working relationship when hiring a professional. They all agreed on the key ingredients: open communication, transparency, and mutual trust. A happier professional can mean extra perks and even a better end project. In an I’ll-scratch-your-back-you-scratch-mine world, the relationship is key to a successful remodel. Ensure your project runs smoothly with our insider’s guide to the Do’s and Don’t’s of working with a home professional. DO be very clear and concise at the beginning of the transaction about what you want done and your expectations. Communication is key to …