When you work in the home improvement industry, you get to know a lot of different types of people. Clients come from all walks of life, and they all have their own ideas about home improvement and how it should work. Most of the time, this isn’t a huge problem, because home owners will usually take professional advice when it’s offered. Sometimes, though, homeowners think they know better, and it can lead to some pretty crazy scenarios. This week, we want to hear your stories about the most ridiculous things that you have heard or seen from clients, and how you handled the situation.
Why We’re Asking:
Dealing with untrained homeowners is always an adventure. Even those who realize that a project is outside their ability to DIY will have their own ideas about how they want it done, and sometimes those ideas don’t match up with reality. Our experts have had to mitigate the space between client expectations and the real world on many occasions, and we want to know how they handled the situation–and maybe got a laugh out of it in the process.
So tell us, experts:
What’s the most ridiculous thing a client has done?
Are there any questions you wish homeowners would just Google before hiring you?
What misconceptions do your customers often have about what you do?
What are your strategies for bringing a client back to reality?
Has a client’s unrealistic expectations ever prevented you from finishing a project?
Homeowners usually mean well, but they often don’t understand the realities of home improvement. Share your favorite ridiculous customer stories in the comments below!
Experts, post your answers in the comment field below!