When you work in a service industry, like most of our home experts do, your clients are the most important part of your business. Keeping them happy is what keeps your company afloat, and it’s important to always take their needs into consideration. Unfortunately, sometimes you encounter a customer who just can’t be satisfied, no matter what you do or how well you perform. How do you deal with an unhappy client?
Why We’re Asking
Of course it’s important to do everything in your power to keep your clients happy and satisfied, but there are always going to be mix-ups. You can’t make everyone happy all the time; that’s the nature of the business. Knowing how to handle an unhappy client can save you a lot of stress, and potentially prevent the situation from escalating.
So tell us, experts:
How do you handle an unhappy client?
What things are clients most often dissatisfied with?
Can you recall a time when you were able to defuse a potentially negative situation with a client?
Have you ever had to close an account because of a client’s bad attitude?
Working in the service industry can be pretty challenging when the clients aren’t cooperating. We look forward to hearing how you handle these tricky customers!
Experts, post your answers in the comment field below!