In a perfect world, customers and professionals would be matched like puzzle pieces; pairing the ideas and needs of one with the expert skills of the other, but that doesn’t always happen. Difficulty communicating, restrictive budgets and poor service can ruin the potential for future work. So, when professionals and clients are well matched, it pays to maintain those relationships.

Our successful home improvement professionals have highlighted the biggest benefits of working with repeat customers and keyed us into how they achieve those relationships. Later this week we’ll combine their advice and a little independent research to firmly establish what makes a long-term customer a business’ best friend.