When you work in a service industry, your clients are the most important part of your business. They are your best commodity, and keeping them happy keeps you afloat. Unfortunately, working with the public isn’t always a walk in the park. Sometimes, you come up against an unhappy client who isn’t satisfied with your work. How do you handle a dissatisfied customer?
We asked our experts for their advice on dealing with an unhappy client, and how to know when to compromise, when to concede, and when to walk away. They have years of experience working with the public, and a lot of insight to offer. Here’s what we asked them:
Below, we’ve compiled a few of the helpful answers our experts provided. Check back later in the week for a follow-up article!