It would be nice if you could start a business, get all the building blocks in place, and launch right into working at the top of the game. Sadly, that’s not how the world works. Even the most professional business people started out as rookies, and rookies make a lot of mistakes–sometimes very big ones. But if you know how to handle them, even the worst mistakes can turn into learning opportunities.
Our experts are at the tops of their fields, but they didn’t get there by being perfect all the time. We asked them to share some of the mistakes they have made over the years, and tell us how they handled them–and learned from them. They had a lot of great advice.
Below, we’ve compiled a few of the helpful answers our experts provided. Check back later in the week for a follow-up article!
What mistakes have you made and learned from?
Are there any mistakes you see rookies make frequently?
What’s your first reaction when you realize something has gone wrong?
How do you handle a client’s complaint when the fault really is yours?
Have you ever made a mistake that couldn’t be salvaged? How did you handle it?
"I have always told my kids and employees that making mistakes is how we learn. What I am concerned about is making the same mistakes over and over. It also is a teaching opportunity if you share the mistake with someone else. Mistakes don’t have to be a negative experience if you turn them around and find the positive in them." read more
“The most valuable lesson I have learned about making mistakes is they are very telling of the tolerance, education and solution culture that guides your business and that of the clients you have the opportunity to work with. In an outdated, unforgiving professional culture it may be more difficult to enjoy the discoveries. In an updated socially aware corporate culture there are opportunities to revisit errors and patterns that don’t support the objective without a lot of the stress involved.” read more