Choosing a home improvement professional demands consideration of a variety of factors including cost, availability, experience and reputation. When evaluating someone’s reputation, nothing informs a homeowner more than previous experience with that professional. Customers always rest easier knowing they’ve hired someone who has done good work in the past.
Beyond having peace of mind, working with the same professional may also offer other advantages.
Why We’re Asking:
When new home improvement jobs are few and far between, professionals look to the customers they’ve known for years to keep their businesses running. Likewise, when a homeowner needs something done right, they’ll look to the contractor, designer or architect that they’ve had good experiences with in the past. In order to maintain those relationships, some home improvement experts may give special treatment to their most valued customers.
To find out more about the advantages of repeat business, we’re turning to our panel of home improvement experts.
So experts, it’s time to weigh in:
What are the benefits of repeat business?
What are the advantages of consistently working with the same professional?
Do you offer discounts for repeat customers or faster service?
How do you, as professionals, try to ensure that you establish long-term relationships with clients?
Are there times when you won’t work with a customer again?
What can customers do to keep good relationships with their favorite professional?
Experts, post your answers in the comment field below!